
Service as Liberation
Using an Aspirational Systems Thinking Iceberg to Improve Customer Service
AUTHORS | CONTRIBUTORS
Dana Bunnett
Access: Master Practitioners and Practitioners
Many not-for-profit organizations are highly motivated by their desire to love and support the communities they serve, often with altruistic actions emerging as a result. Is this a sustainable way to serve communities? Or could moving from a model of altruism to a model of liberation improve that experience for staff and community alike? This example uses an aspirational iceberg to explore the underlying structures that could help move from altruism to liberation.
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